1. What is Certainly's shipping policy?

  • We offer flat-rate shipping at $8 for orders in the U.S. Orders over $75 qualify for free shipping. Please note that shipping rates and carriers may change.

2. How long does it take to receive my order?

  • We typically require 3-4 business days for order processing. Shipping times may vary, but we work diligently to get your order to you as quickly as possible.

3. What should I do if my product arrives damaged?

  • We take care to ensure your order reaches you in perfect condition. However, if a product arrives damaged, please provide proof of damage within 72 hours of receipt, and we'll promptly send you a replacement.

4. Does Certainly accept returns?

  • No, we do not accept returns. We believe skincare is a personal and hygienic experience. To maintain health and safety standards, we cannot accept opened or used products back into our facility.

5. How can I contact Certainly's customer service?

  • For any questions, concerns, or just to say hello, please email us at info@certainlysoap.com. Our business hours are Tuesday to Friday, from 10:00 am to 6:00 pm PST. Please allow 24-48 hours for a response.

6. What payment methods are accepted?

  • We accept all major credit and debit cards, including Visa, Mastercard, AMEX, and Discover. California Sales Tax will be applied to all orders.

7. Can I get a refund for my order?

  • Refunds will be issued at the discretion of Certainly only for extreme circumstances. Due to the nature of personal care items, we are unable to process returns. If you have any order-related issues, please contact us at info@certainlysoap.com. If you need to cancel your order, please notify us immediately.

We hope these FAQs address your inquiries. If you have any further questions or concerns, please don't hesitate to contact us at info@certainlysoap.com, and we'll be happy to assist you.